The Help desk technician connects the customer and IT department and is the first point of access for IT queries by customers. This position will provide end-user support and customer service on hospital supported computer applications and platforms, troubleshoot problems and advise the end-user on the appropriate actions. The Help desk technician will also be responsible for the ongoing maintenance of end-user workstation hardware and software, running computer system updates and performance scans.
The successful candidate must be motivated, self-directed and able to provide software and hardware support to end-users. Excellent communication and organizational skills are necessary. Hands on experience working with workstations running Windows XP, and Windows 7 is required.
There is a mandatory two-day orientation during the week and depending on skill level, some training may occur on week days.