The high quality of care provided at Four Winds Hospital Saratoga is reflected in the Patient Outcomes and Satisfaction surveys we have been conducting for more than 25 years. Our surveys demonstrate that people treated at our facility get better and have a high level of satisfaction.
Outcomes measurement is the method we use to hold ourselves accountable for achieving our fundamental purpose of “helping people get better”. Outcomes measurements enable us to demonstrate to our patients, their families and other providers of care that our services improve the quality of life for those in our care. It helps support that the type of care we provide is effective and can help us to find opportunities to improve services. Please click here to view our 2015 Outcome Data.
Surveys provide patients the opportunity to anonymously rate care and to recognize clinicians and staff who were particularly helpful in their recovery. The satisfaction surveys we conduct are clinical-care oriented, self-reported and are measured using a rating scale. Surveys focus on the patients' perception of the quality of the interpersonal care they received during hospitalization and outpatient treatment. Please click here to view our 2015 Satisfaction Data.
We work hard to constantly improve the way we care for patients. Ensuring patients receive safe, effective care is an ongoing process. We strive to create a "culture of continuous improvement." Regularly monitoring our performance allows us to see where we're hitting the mark, and where we can improve. We look to these numbers to make informed, timely decisions that translate to better patient safety and outcomes. We continually:
For further information about Four Winds Saratoga’s Clinical Outcome Research and Quality Assurance Initiatives, please contact, Jacqueline Gacek, RN, MS, Director of Quality Management, 518-584-3600.